Responsible gambling

At DicePalace Casino we want every player to enjoy gaming in a way that feels fun, safe, and in control. Gambling should be an entertaining activity, not a source of stress or harm. If you ever feel your play is getting out of balance, there are practical steps you can take right away and ongoing support we provide to help you regain control.

Responsible Gambling Tools

We offer a range of account tools designed to help you manage how, when, and how much you play. These tools are easy to use and can be adjusted through your account settings or by contacting support.

Deposit limits — set daily, weekly, or monthly maximums to control how much money can be added to your account.
Loss and wager limits — cap how much you can lose or wager within a chosen timeframe.
Session reminders — receive alerts after a set period to help you pause and reflect during a play session.
Time-outs — take a short break from playing (from 24 hours up to several weeks) to step away without permanently closing your account.
Self-exclusion — if you need a longer break, request self-exclusion to block access to games and deposits for a set period.
Account cooling-off — temporary cooling-off periods can be applied before higher-risk actions (such as removing limits or reactivating an account) take effect.

How to Use These Tools

Making changes is straightforward and immediate for most options:

Visit your account Responsible Gambling or Limits page to set or reduce limits yourself.
Use the session reminders option to choose how long you play before receiving an alert.
For time-outs or self-exclusion, use the dedicated controls in your account or contact support for assistance. Support can confirm the chosen duration and explain the next steps.
If you want limits removed or a self-excluded account reactivated, a waiting period and support review are standard to help ensure the decision is considered and safe.

Recognizing the Signs of Problem Gambling

Early awareness helps prevent harm. You may want to take action if you notice any of the following:

Spending more time or money than you intended.
Chasing losses or increasing stakes to win back money.
Difficulty stopping or cutting back even when you try.
Neglecting work, study, family, or social commitments.
Borrowing money, missing bills, or keeping gambling hidden.
Feeling anxious, depressed, or restless when not gambling.

Practical Steps to Reduce Risk

If gambling is beginning to feel risky, try these concrete, manageable changes:

Set low deposit and loss limits and make them automatic.
Schedule specific, short play sessions with enforced session reminders.
Remove saved payment methods from your account and consider blocking gambling transactions with your bank or payment provider.
Use time-outs immediately when you feel the urge to take a break.
Ask a trusted friend or family member to help you enforce limits or hold access to payment tools.
Keep a simple budget that separates entertainment spending from essential bills.

If You Need More Support

Seeking help is a strong and positive step. If you feel you need further assistance beyond account tools:

Contact our support team to request self-exclusion, close your account, or set permanent limits. We will respect your request and take prompt action.
Consider speaking to a trained counsellor or support service in your area for confidential guidance and practical assistance.
If you are in immediate crisis or have thoughts of harming yourself, contact your local emergency services right away.

Support for Friends and Family

If you are concerned about someone close to you, your help can make a real difference. Consider these steps:

Approach the person with care and without judgment. Express concern and offer practical support.
Encourage them to use account limits, time-outs, or self-exclusion, and offer to help set these up.
Help them contact professional support services and, if needed, assist with financial safeguards such as removing shared payment methods.
Protect your own wellbeing: set boundaries and seek guidance on how to support someone while managing your own needs.

Our Commitment to Safer Play

We are committed to keeping play safe and transparent. That means providing tools, training our support team to handle vulnerable customers with sensitivity, and responding quickly to requests for limits or exclusion.

If you ever want help using any tool or need someone to talk to about safer play options, contact our support team. Your wellbeing matters, and we will support you respectfully and promptly.